What are the check in and check out times?
Check-in is from 12noon on the date of arrival and check-out is also 12noon on the date of departure.
Are pets welcome in your homes?
Yes, pets are welcome in the properties but please note that the gardens are not fully enclosed.
Do the properties have Wi-Fi?
Yes, Wi-Fi is provided in all properties with an average speed of 30Mbps.
Do the properties have log burners?
Yes, all properties are fitted with log burners and a small selection of logs, kindling, fire lighters and matches are provided. Additional logs and kindling can be purchased.
Do you have a minimum stay duration?
Yes, the minimum stay is 3 nights but this increases to 7 nights over Christmas and New Year. Shorter stays may be considered over Christmas and New Year.
What day can my holiday start?
Your holiday can start on any day subject to availability.
How do we access the property on our arrival date?
A key will be left in the key safe and you will be notified of the code prior to your arrival. An additional key will be provided in the property.
Is parking provided at the properties?
Yes, there is ample free parking for all properties.
Do you have Electric Vehicle charging points?
Yes, we have 2 x 7.5kW EV chargers on site that can be used for a fee. You will need your own charging cable to use these.
What payment methods do you accept?
Payment can be made with credit / debit card or BACS transfer.
What deposit is due and when do we pay the balance?
50% deposit is due at the time of booking to secure the property and the balance is due 31 days before arrival.
Do you supply travel cots and highchairs?
Yes, travel cots and highchairs can be provided on request. Travel cots are provided with a mattress but no bedding.
Are towels and linen provided?
Yes, fresh towels and linen are provided for each guest. A small selection of spare towels and linen are also provided as is a washing machine and tumble dryer.
Do you supply cleaning products / toilet rolls?
Yes, a selection of cleaning products including dishwasher tablets are provided as are toilet rolls in each bathroom.
Can I plug a games console into the TV or access Netflix etc?
Yes, you can plug a games console into the TV. The lounge TV’s are also smart TV’s and so you can access Netflix etc. if you have an account.
Can we have visitors during the day and in the evening?
Yes, you can have visitors during your stay but we discourage large parties that could impact on guests in other properties. Additional overnight guests must be notified to us and must not exceed the stated occupancy.
Do you offer a welcome pack?
Yes, a welcome pack is provided with a selection of local produce that changes to suit the season.