Guest FAQs
Check-in is from 12noon on the date of arrival and check-out is also 12noon on the date of departure.
Yes, pets are welcome in the properties but please note that the gardens are not fully enclosed.
Yes, Wi-Fi is provided in all properties with an average speed of 30Mbps.
Yes, all properties are fitted with log burners and a small selection of logs, kindling, fire lighters and matches are provided. Additional logs and kindling can be purchased.
Yes, the minimum stay is 3 nights but this increases to 7 nights over Christmas and New Year. Shorter stays may be considered over Christmas and New Year.
Your holiday can start on any day subject to availability.
A key will be left in the key safe and you will be notified of the code prior to your arrival. An additional key will be provided in the property.
Yes, there is ample free parking for all properties.
Yes, we have 2 x 7.5kW EV chargers on site that can be used for a fee. You will need your own charging cable to use these.
Payment can be made with credit / debit card or BACS transfer.
50% deposit is due at the time of booking to secure the property and the balance is due 31 days before arrival.
Yes, travel cots and highchairs can be provided on request. Travel cots are provided with a mattress but no bedding.
Yes, fresh towels and linen are provided for each guest. A small selection of spare towels and linen are also provided as is a washing machine and tumble dryer.
Yes, a selection of cleaning products including dishwasher tablets are provided as are toilet rolls in each bathroom.
Yes, you can plug a games console into the TV. The lounge TV’s are also smart TV’s and so you can access Netflix etc. if you have an account.
Yes, you can have visitors during your stay but we discourage large parties that could impact on guests in other properties. Additional overnight guests must be notified to us and must not exceed the stated occupancy.
Yes, a welcome pack is provided with a selection of local produce that changes to suit the season.